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Warranty/Returns/Exchanges

UNDERAGE PURCHASES - You MUST BE 19 yrs of age in Ontario or of legal age in your province to order from our site. 
Every package that we ship utilizes Canada Post's Age Verification service. This means that in order for Canada Post to hand over the package, you must verify that you are 19 years of age or older. If Canada Post cannot verify your age, they will ship the items back to us. Once the items return, final sale items (as outlined below) are non-refundable. Any items that are eligible for a refund will be done so minus a 15% restocking fee, as well as any shipping charges incurred for shipping the items to you, and for Canada Post to ship them back to us. This is absolutely non-negotiable. If you are underage, please do not order items, you will lose money doing so.


Our kits come with a manufacturer warranty of 30 days. Note that some items require you to contact the manufacturer directly). If you receive a kit or item that is faulty please use the form on our Returns page immediately and let us know what type of issue you are having with the item. You will be required to return the item to us at your expense (shipping costs). We will then test the item and if we find it faulty we will replace the item at no extra cost to you.  If we deem the product does not have a defect, the product will be shipped back to you at your expense.

No refunds, no exchanges, no returns on any purchase unless the item is defective. If defective, we will replace with an exact item (or suitable replacement). 

We do not offer warranty on any atomizers, cartomizers, clearomizers, coils or tanks unless they are dead on arrival. 

FINAL SALE ITEMS: Clearance items and final sale items no refunds, no exchanges, no returns.

E-liquid: No refunds, no exchanges, no returns.  


Please use the form on our Returns page should you wish to return an item to us.

Please confirm you are 19 years of age or older

Yes I am over 19
|
I am under 19


By choosing "Yes I am over 19", I am of legal age to buy electronic cigarettes and related products in my province and agree to Stinky Canuck's Warranty / Return / Exchange Policies