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Our kits come with a manufacturer warranty of 30 days. Note that some items require you to contact the manufacturer directly). If you receive a kit or item that is faulty please use the form on our Returns page immediately and let us know what type of issue you are having with the item. You will be required to return the item to us at your expense (shipping costs). We will then test the item and if we find it faulty we will replace the item at no extra cost to you. If we deem the product does not have a defect, the product will be shipped back to you at your expense.
No refunds, no exchanges, no returns on any purchase unless the item is defective. If defective, we will replace with an exact item (or suitable replacement).
We do not offer warranty on any atomizers, cartomizers, clearomizers, coils or tanks unless they are dead on arrival.
Please use the form on our Returns page should you wish to return an item to us.